Heather L. Smith

I have a track record for getting organizations back on track - aligning staffing, physical plant, business processes and technology resources to meet strategic revenue and efficiency goals. While much of my experience has been in the Inside Sales and Business Process Outsourcing (BPO) industries, sound operations leadership principles are industry agnostic. Over time I've built a reputation for thriving in environments where the operational bottlenecks are real, and the list of "tried and failed" strategies to open those bottlenecks has failed. What have I learned? Employee engagement and a culture based on personal accountability and mutual respect are non-negotiable table-stakes on the path to a successful turnaround. Areas of expertise: Sales operation leadership Business operations transformation Direct P&L responsibility Root cause analysis Employee engagement and retention Strategy development and execution Strategic relationship development Global operations leadership Cultivation of high-performance cultures and teams Lean Six Sigma (LSS) Green Belt Certified [email protected]