Heather Mosser

I am a passionate professional with an unwavering dedication to the company values and customer experience. I consistently strive to be a contributing member of a functional team for the well being of my company, clients and coworkers. I am an experienced Customer Service Representative, Manager, Sales Consultant, Senior Regional Sales Trainer and Global Program Coordinator with a demonstrated history of working in the telecommunications and information technology industries. I have excelled in driving sales, customer experience, and employee development because I believe that there is a clear way to be profitable, create an excellent customer relationship, and retain top talent simultaneously. I am proficient with Customer Relationship Management (CRM) tools , MS Office Suite, Zoom/WebEx/Adobe Virtual Platform Training Facilitation, in-person training facilitation, multiple LMS platforms and team building.