delivery director digital crm and contact centre application services at sunlife insurance co@ Sun Life
Kitchener, Ontario, Canada
Heather Rodger
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Western University
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FlashIntel GPT
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FlashIntel GPTHeather Rodger is a highly experienced professional with 23.1 years of work experience. She specializes in software project management, SDLC, management consulting, PMO, and program management. Based in Canada-Ontario-Kitchener, Heather has a proven track record of successfully managing multiple time sensitive projects across multiple stakeholders. She is skilled in problem-solving, decision making, and delivering results. Heather has a proven track record in partnering across different IT and business boundaries to achieve strategic objectives and build successful partnerships. Her specialties include delivery/acquired management, project management, and risk management.
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About
Excel in a fast paced dynamic environment working with internal and external customers, vendors, offshore resources and senior management with a key focus on problem solving, decision making and delivering results. 13 years of successfully managing multiple time sensitive projects, on budget, across multiple stakeholders working in a matrix organization. Proven track record in partnering across various IT and business boundaries to achieve strategic objectives and to build and maintain successful partnerships to create a collaborative, results oriented work environment. Specialties: Delivery/ Account Management * Project Management * Software Development Life Cycle * Presentation and communication * Risk Management * Project Portfolio Management Methodologies and Processes * Contact Centre
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delivery director digital crm and contact centre application services at sunlife insurance co
Delivery Director
Financial Services
Heather Rodger's Professional Milestones
- Business System Analyst (2004-03-01~2004-10-01): Analyzing company-wide data to identify areas for improvement and improve customer satisfaction.
- Riff Specialist, Individual (2000-10-01~2001-04-01): Mastered advanced training in armed forces, effectively resolving cases while maintaining professionalism and discipline.
Education
Psychology,
Bachelors,
Bachelor Of Arts
1995-1999Skill
Software Project Management
Sdlc
Management Consulting
Pmo
Program Management
Pmp
Business Analysis
It Strategy
Vendor Management
Project Management
Project Portfolio Management
Requirements Gathering
Project Delivery
Requirements Analysis
Ms Project
Business Process
Business Requirements
Agile Project Management
Integration
Crm
Risk Management
Project Planning
Cross Functional Team Leadership
Microsoft Project
Certification
Colleagues
Other Named Heather Rodger
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Heather Rodger works for Sun Life
Heather Rodger's role in Sun Life is delivery director digital crm and contact centre application services at sunlife insurance co
Heather Rodger works in the industry of Financial Services
Heather Rodger's colleagues are Lauren Tucker,Caroline Gagné,Sunny Bagade
Heather Rodger's latest job experience is delivery director digital crm and contact centre application services at sunlife insurance co at Sun Life
Heather Rodger's latest education in Western University
