Heather Toppert

As Branch Client Service Manager I am accountable for delivering high quality and efficient service to both internal and external commercial insurance clients through the day−to−day account management of an assigned group of accounts within a Branch. The Branch Client Service Manager directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high−quality & timely manner. Secures existing business and drivesthe sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day−to−day client representatives and buyers.