Heather Villarruel
training coordinator at us assure@ US Assure
Middleburg, Florida, United States
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Heather Villarruel is a detail-oriented team leader with 10 years of experience in the insurance sector. She has a strong focus on customer billing, account maintenance, and auditing. Heather is a tech-savvy and agile individual who excels at training, explaining procedures, and resolving service issues. She is skilled in data tracking, compliance, and training and development. Heather has worked at US Assure, State Farm, Baptist Health, and GE Insurance, gaining valuable experience in various industries. She is proficient in Microsoft Office, Skype for Business, and Micro Focus.
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Emails and Phone Numbers

@usassure.com
@usassure.com
+1 800800****
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About

Detail-oriented team leader with 10+ years of experience in the insurance sector with a focus in customer billing, account, maintenance, and auditing. Effective communicator with strengths in training, explaining procedures, and resolving escalated service issues. Tech-savvy and agile to quickly master new applications and protocols. Strong business acumen and math skills; adept at performing calculations as well as researching and compiling data to perform analysis and prepare reports. Process-oriented with experience reviewing and updating business procedures and training materials. Core competencies include: Customer Relations | Troubleshooting | Documentation | Data Tracking | Compliance | Training and Development | Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote) | Skype for Business | SnagIt | Micro Focus

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Work Experience

8230 Nations Way, Jacksonville, FL, 32256, US

Insurance

241
Phone
+1 8008003907
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Heather Villarruel's Professional Milestones

  • Billing Service Specialist (2020-05-01~): Troubleshot and resolved complex billing issues, ensuring efficient and accurate financial transactions.
  • Account Representative (2006-08-01~2007-11-01): Establishing strong relationships with clients and effectively managing their accounts through effective communication and effective problem-solving techniques.
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Education

Florida State College at Jacksonville
Florida State College at Jacksonville

Accounting

2008-2012