Hector Anzaldua

I am a professional Technical Engineer with five year experience working at Fujitsu. My strength is working with business partners to find timely resolutions to any issue or problem that may present itself. I enjoy building Business relationships and partnering with vendors and other departments in finding efficiencies and implementing them in our Business procedures and practices. I am open to new opportunities. Fujitsu Network Communications, Richardson, TX Technical Support Engineer - contractor April 2012 – Current Manage projects with all engineering departments coordinated, installs equipment installations. Troubleshoot any IT network IP connectivity issues between Cisco servers and routers. Assist in training entry level Technicians to ensure knowledge transfer of business rules and processes. Manage night shift offshore trouble tickets resolving any network issues using a ticketing system for India. Experiences with provisioning, set up equipment in the lab, verify equipment is in service using TL1 and CLI commands. Verizon, Richardson TX Technical Engineer - contractor May 2011 – March 2012 Responsible for Verizon equipment installs and reinstalls in the lab, cabling, wire wrapping made cross-connections T1 and OC192 circuits. Fortress Solutions, Plano TX Product Supervisor January 2009 – May 2011 Responsibly for refurbished equipment using TL1 commands. Preform test and turn-up of operational systems. Trained and supervised technicians.