Heena Kiyawat

A telecom business and management principal consultant having 19 years of experience with excellent Business ,Technical knowledge and hands on implementation of BSS/OSS domain including digital , CRM, Ordering, Product Catalog, Billing (Interconnect/Wholesale, Retail), Mediation, Provisioning, Order and Number Management, IoT, Revenue Assurance / Reconciliation, Fraud Management and Reporting systems (BI). Proven experience in providing solutions and consultancy for various business models e.g. Consumer, B2B, B2B2C and architectures. Working experience utilizing waterfall, agile, DevOps, scrum and SAFE methodologies Key Skills Enterprise and Solution Architecture Leading Agile projects from defining IT scope, Creation of business and technical EPICs, features, user stories, product backlog management, E2E solution design for the multi-million programmes Leading business process transformation, organization change, business analysis, enterprise architecture, solutions design and BSS/OSS systems integrations for large scale program Leading E2E solution design/architecture involving multi-vendor systems across BSS/OSS stack, business process modelling/optimization aligned with eTom framework Designing standardized, measurable and optimized business processes that leverage the solution’s capabilities to deliver value against the Client’s desired Business Outcomes Identifying, planning for and managing the ownership and mitigation of Business impacts in preparation for the new solution to become BAU Telco programmes (BSS/OSS) - In depth analysis and framing a business case, inception and ramp-up of programme solutions, planning, execution and closure to IT programmes. Stakeholder management and business interaction, competent in operating within varying time zones and display an appreciation for different business cultures. Ability to create and maintain strong relationships between multi-functional and multi-vendor teams, programme management and Technology / Business Partners across large programmes.