service desk analyst consultant - rpc llc law firm @ RPC- law firm
Bristol, Bristol, United Kingdom
Helawa Awaleh Ali
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University of the West of England
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FlashIntel GPT
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FlashIntel GPTHelawa Awaleh Ali is a highly experienced IT professional with over 20 years of work experience. Based in Bristol, United Kingdom, he is responsible for providing technical support, project-based work, and service delivery. Helawa specializes in identifying and solving IT issues, providing support to clients, and advising on end-user training. With a background in Information Technology Support Engineering and IT Support, Helawa has worked for the North Bristol NHS Trust and has also held positions as an Executive Manager.
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About
Responsible for providing first and second level technical support, project-based work and service delivery both on and off-site. Include application, system, hardware related technical support, assistance with projects and installation covering all the Trust-IT services.We investigate and solve any range of problem-related IT issues, to advise customers and undertake some end-user training and work under limited supervision within the Trust IG and IT Security policies and procedures.
Work Experience
service desk analyst consultant - rpc llc law firm
Law Practice
Helawa Awaleh Ali's Professional Milestones
- Information Technology Support Engineer (2019-10-01~): Provided technical expertise and resolved IT issues to enhance company productivity and provide comprehensive support.
- service desk analyst consultant - rpc llc law firm : Providing efficient and reliable support to clients, ensuring smooth operations and client satisfaction.
Education
Computer Engineering
2007-2011Certification
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Helawa Awaleh Ali works for RPC- law firm
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