customer success manager | b2b & b2c | saas | enterprise & smb | ongoing | relacionamento com cliente | negócios@ CV CRM 
Vinhedo, Sao Paulo, Brazil
Heloísa Mori
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Universidade São Francisco
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTHeloisa Mori is a professional with over 6 years of experience in various areas such as Juridica, Comercial, Marketing, and Customer Success. She has a strong background in humanizing and personalized customer service, identifying and identifying risks, identifying risks, and resolving issues. Heloisa is skilled in HubSpot, NPS, CSAT, Excel, Power Point Avancados, G-Workspace, Zapito, Scrum, and OKR's. She is also proficient in Design Thinking and Power BI. Heloisa has worked in companies like Jobecam, Alstra Technologies, and Matera, gaining expertise in customer service, marketing, and event management.
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About
Profissional com doze anos de experiência nas áreas Jurídica, Comercial, Marketing e Customer Success. Com atuação focada no desenvolvimento de um atendimento humanizado e personalizado, buscando entender as dores e necessidades de cada cliente de maneira individualizada, gerenciamento da carteira de clientes B2B, acompanhamento periódico dos clientes de modo a identificar riscos e evitar ou reverter churn, onboarding de clientes, envio de pesquisa NPS e CSAT, e análise dos resultados, desenvolvimento de planos de ação, bem como acompanhamento das atividades do time de CS e liderança de equipe. Graduada em Direito e Administração de Empresas. Conhecimentos em HubSpot (CRM), Métricas NPS e CSAT, Excel e Power Point Avançados, G-Workspace, Zapito (Disparo de Mensagens em Massa), Scrum e OKR’s. Noções em Design Thinking e Power BI. Inglês nível intermediário. 📬 Vamos bater um papo? E-mail: [email protected]
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customer success manager | b2b & b2c | saas | enterprise & smb | ongoing | relacionamento com cliente | negócios
Software Development
Heloísa Mori's Professional Milestones
- Customer Success Manager (2021-06-01~): Implemented strategic initiatives to increase customer satisfaction and loyalty, driving higher customer satisfaction and loyalty.
- Analista De Customer Success (2021-02-01~2021-04-01): Developing strategies to drive customer satisfaction and improve overall customer satisfaction levels.
Education
Administração De Empresas
2017-2020Certification
Colleagues
Charlesson Maxwell
Product Manager | Business Acquisition Analyst | Product Owner
Gabriel Manzano
cto | cv construtor de vendas
Charlesson Maxwell
product manager | analista de requisitos de negócio | product owner | cspo®
Gabriel Manzano
cto | cv construtor de vendas
Elizomar Santos do Nascimento
customer success manager no cv crm construtor de vendas
Other Named Heloísa Mori
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Heloísa Mori works for CV CRM
Heloísa Mori's role in CV CRM is customer success manager | b2b & b2c | saas | enterprise & smb | ongoing | relacionamento com cliente | negócios
Heloísa Mori works in the industry of Software Development
Heloísa Mori's colleagues are Charlesson Maxwell,Gabriel Manzano,Charlesson Maxwell
Heloísa Mori's latest job experience is customer success manager | b2b & b2c | saas | enterprise & smb | ongoing | relacionamento com cliente | negócios at CV CRM
Heloísa Mori's latest education in Universidade São Francisco
