senior manager field service delivery @ Reliance Jio Infocom Limited
Guwahati, Assam, India
Hemanta Deka
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Arya Vidyapeeth College
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FlashIntel GPTHemanta Deka is a highly experienced professional with 14 years of expertise in customer ops and field service delivery. Currently, she holds the position of head of the department at Jio fiber broadband connect and care part in Assam state. With a team of 300+ staff members, 18 supervisors, and one support lead, she ensures timelines, quality, and satisfaction levels of customer service for Jio fiber. Hemanta has also worked as a team lead at Tata Sky Ltd and as a Team Lead at INTERGLOBE TECHNOLOGIES PRIVATE LIMITED.
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14 Years of experience in customer ops and field service delivery, Currently handling Jio fiber broadband connect and care part in Assam state as head of the department. Having 300 plus field members, 18 supervisors and one support lead my job is to ensure timelines, quality and satisfaction level of customer service for Jio fiber to be on boarded and existing customers previously supervised a team of three assistant managers whose responsibility is to handle 23 Tata Sky Authorised service partners across Kolkata and other cities of West Bengal Awarded best employee on three occasions
...See MoreWork Experience
senior manager field service delivery
Senior Manager
Appliances, Electrical, and Electronics Manufacturing
Hemanta Deka's Professional Milestones
- Manager (2011-07-01~2022-06-01): Successfully implemented new software packages, increasing efficiency and productivity for the organization.
- Senior Manager (2020-01-01~): Implemented strategic initiatives to drive operational efficiency and achieve record sales targets.
Education
Mathematics
Certification
Colleagues
Joby Cherian
Assistant Vice President | Chief Technology Officer | Reliability JIO
NILESH JADEJA
owner of maa enterprise bhavnagar
Prasanna Mamadapur
Senior Project Manager | Chief Executive Officer
MANISH SINHA
Deputy Chief Technology Officer Platform
Nikita Gaikwad
product owner || cspo® || product manager || agile project management ||agile enthusiast ||
Other Named Hemanta Deka
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Hemanta Deka's social media include: Linkedin,
Hemanta Deka works for Reliance Jio Infocom Limited
Hemanta Deka's role in Reliance Jio Infocom Limited is senior manager field service delivery
Hemanta Deka works in the industry of Appliances, Electrical, and Electronics Manufacturing
Hemanta Deka's colleagues are Joby Cherian,NILESH JADEJA,Prasanna Mamadapur
Hemanta Deka's latest job experience is senior manager field service delivery at Reliance Jio Infocom Limited
Hemanta Deka's latest education in Arya Vidyapeeth College
