Hemanth Rao
saas solution delivery | project management | customer support | team management | customer success | customer service |@ Crave Interactive Ltd
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Hemanth Rao is a highly experienced professional with over 24 years of work experience in SaaS, technology, and IT. He has a strong background in project delivery, agile leadership, and business product management. Hemanth has successfully delivered numerous infrastructure projects and empowers customers and teams to achieve business goals through effective people management, stakeholder relations, and team leadership. His expertise in IT has been recognized for his exceptional customer care skills, which have contributed to business growth from single clients to international portfolios. Hemanth is known for his exceptional customer care skills and his ability to align business objectives with customer experience.
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Emails and Phone Numbers

@crave-emenu.com
@crave-emenu.com
+44 877778****
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About

With almost twenty years of impressive experience within SaaS, technology and IT, my skills in project delivery, agile leadership and business product management have been paramount in my success so far. From delivering a multitude of infrastructure projects, I empower customers and teams to achieve business goals through adept people management, stakeholder relations, and team leadership. My background in IT enables me to understand the complex technical knowledge within SaaS models and systems, whilst my innate leadership skills empower me to motivate, inspire and direct teams. From ideating improvements to leading training and team talent, my experience in establishing robust, productive, and autonomous teams has been well refined. From this, I have been noted for my astounding customer care skills which have contributed to business growth from single clients to international portfolios of clients. By aligning business objectives with customer experience, and the personal ambitions of team members, I am confident in creating a hardworking team and a positive working ethos, to meet goals.

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Work Experience

Derwent House, Cranfield, Bedfordshire, MK43 0AZ, GB

IT Services and IT Consulting

40
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Hemanth Rao's Professional Milestones

  • Global Customer Support Manager (2013-02-01~): Streamlining customer support processes to enhance efficiency and enhance customer satisfaction.
  • Installations Manager (2006-07-01~2013-02-01): Successfully managed complex installations, ensuring flawless execution and exceeding client expectations.
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Education

英国中央兰开夏大学
英国中央兰开夏大学

Hospitality Management