Product Owner | Contact Center Technologies People Manager@ Falck
Detroit, Michigan, United States
Henrik Fjordvald
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FlashIntel GPTHenrik Fjordvald is a highly experienced Contact Center Specialist with over 21 years of work experience. He has a strong skill set in active directory, Windows server, Microsoft Exchange, and avaya. Henrik has worked at reputable companies such as Falck and LNE A/S, where he held various roles including Product Owner and Internal IT Support and System Adminstator. He is currently based in Detroit, Michigan, and is known for his expertise in call center management, troubleshooting, and technical support.
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About
Contact Center Specialist at SOS International
Work Experience
Product Owner | Contact Center Technologies People Manager
Hospitals and Health Care
Henrik Fjordvald's Professional Milestones
- Telemarketing Agent (2002-07-01~2003-09-01): Creating strategic calls and campaigns to drive brand awareness and audience engagement.
- Contact Center Specialist (2009-09-01~2014-06-01): Provided exceptional technical support and resolved complex inquiries efficiently, increasing customer satisfaction and repeat business.
Skill
Active Directory
Windows Server
Microsoft Exchange
Avaya
Microsoft Office
Call Center
Avaya Site Administration
Customer Satisfaction
Telecommunications
Call Centers
Windows 7
It Service Management
Sharepoint
Microsoft Sql Server
Sla
Contact Centers
Outsourcing
Troubleshooting
Technical Support
Customer Experience
Telephony
Sql
Telemarketing
Service Delivery
Avaya Communication Manager
System Administration
Service Desk
Team Management
Call Logging
Workforce Management
Ticketing Systems
Qfiniti Suite
Survey Systems
Itil
Network Administration
Key Performance Indicators
It Management
Tcp/ip
Quality Assurance
Operating Systems
Cti
Unified Communications
It Operations
Voip
Java
Certification
Colleagues
Christine Lundsgård Carøe
senior product owner senior it project manager at falck global it at falck
Christopher Berg Jensen
Global Process Owner | Order To Cash | Agile Work | Falck | Cand.merc.psyk
Alexei Bogomolov
platform product owner - falck a s
Henrik Fjordvald
product owner contact center technologies people manager at falck
Zuzanna Molska
business analyst application owner at falck
Other Named Henrik Fjordvald
Frequently asked questions
We found 3 Henrik Fjordvald's email addresses
Henrik Fjordvald's social media include: Linkedin,
Henrik Fjordvald works for Falck
Henrik Fjordvald's role in Falck is Product Owner | Contact Center Technologies People Manager
Henrik Fjordvald works in the industry of Hospitals and Health Care
Henrik Fjordvald's colleagues are Christine Lundsgård Carøe,Christopher Berg Jensen,Alexei Bogomolov
Henrik Fjordvald's latest job experience is Product Owner | Contact Center Technologies People Manager at Falck
