Workforce Management Process Improvement | Customer Experience & Analytics@ Atento
Colombia
Henry Yamil Roa Puentes
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Politécnico Grancolombiano
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FlashIntel GPTHenry Yamil Roa Puentes is a Business Administration Manager with 22.4 years of experience in various management positions. He specializes in operations, process improvement, process analysis, and continuous improvement. Henry has a strong background in Six Sigma, data analysis, efficiency, resource optimization, and quality control. He is skilled in leadership, teamwork, adaptability to change, analytical skills, planning, and organization. Henry has worked at DIRECTV in the United States, where he held positions such as Execution Manager, Operational Quality Manager, and Business Partner Customer Care. He is based in Colombia.
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About
Business Administration Manager with focus on Finance, specialized in projects in Telecommunications and BPO companies; 15 years of experience in management positions in areas of Operations, Processes and Continuous Improvement (Six Sigma), Generation and Analysis of Information (Statistics), Efficiency, Resource Optimization (Workforce Management), Quality Control, and Audits and Training. Oriented towards results through strategic thinking, able to make decisions, face challenges, and lead different areas of a company to high levels of performance through leadership, teamwork, adaptability to change, analytical skills, planning and organization.
...See MoreWork Experience
Workforce Management Process Improvement | Customer Experience & Analytics
Outsourcing and Offshoring Consulting
Henry Yamil Roa Puentes's Professional Milestones
- Head Of Statistics (2003-12-01~2009-05-01): Implementing data-driven strategies to improve profitability and optimize profitability across the organization.
- Operational Quality Manager (2014-04-01~2017-08-01): Streamlining processes and optimizing efficiency, resulting in increased productivity and reduced stockouts.
Education
Business Administration,
Management,
Business Administration And Management,
Bachelors
1997-2005Skill
Workforce Management
Workforce Planning
Six Sigma
Customer Experience
Statistics
Telecommunications
Contact Center Management
Operations Management
Key Performance Indicators
Customer Satisfaction
Forecasting
Mejora De Procesos De Negocio
Mejora Continua
Lean Seis Sigma
Avaya
Team Leadership
Genesys
Copc
Impact 360
Acd
Avaya Design Report
Control De Calidad
Trabajo En Equipo
Certification
Colleagues
Sandra Kawasaki
Product Owner | Projetos | UX |
Javier G.
owner and administrator of comcentro comunicaciones multimarca
Alexandre Ferreira
Owner
Iara Aparecida Milani
Gerente de Projetos | Product Owner | Análise e desenvolvimento de sistemas | Agile Explore | Lógica e Programação | Big Data & Analytics | Blockchain Advanced | Custumer Experience | Gestão de Pessoas | CRM| B2B
Isabella Cristina Rezende Alves
cx melhoria contínua - product owner - scrun | team leader iii
Other Named Henry Yamil Roa Puentes
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We found 3 Henry Yamil Roa Puentes's email addresses
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Henry Yamil Roa Puentes's social media include: Linkedin,
Henry Yamil Roa Puentes works for Atento
Henry Yamil Roa Puentes's role in Atento is Workforce Management Process Improvement | Customer Experience & Analytics
Henry Yamil Roa Puentes works in the industry of Outsourcing and Offshoring Consulting
Henry Yamil Roa Puentes's colleagues are Sandra Kawasaki,Javier G.,Alexandre Ferreira
Henry Yamil Roa Puentes's latest job experience is Workforce Management Process Improvement | Customer Experience & Analytics at Atento
Henry Yamil Roa Puentes's latest education in Politécnico Grancolombiano
