Hermin Monisha Edwin

 A seasoned IT Operations Manager with 17 years of work experience in IT Service delivery, Cyber Security, Project Management and Global Infrastructure Operations  Worked extensively in-Service Management (Incident/Change/Problem/Release Management) & Infrastructure Operations for large and complex projects involving Retail and Lifesciences’ clients spread out across the Americas, EMEA and APAC regions  Specialized skills are IT Service management (ITIL certified), Service Level Management, Continuous service improvement, Technical Operations, Cyber security (Vulnerability Management), Application packaging and deployment (Release management), Patch Management, Test Environment Management, Server Administration, Data Center Operations and Retail/Store Operations.  Manage and operate SLA’s; Drive continuous service improvement using Lean, Six Sigma model  Setup high performing teams from scratch (draft SOW , get the SOP certified, establish guidelines and working SLAs, hire the right talents, walk through go-live and help achieve steady state),established best practices, nurtured offshore/onsite working models, managed multiple successful projects, fine-tuned several processes to achieve desired results, driven teams to reach above and beyond. Currently manage 7-11’s Vulnerability management team’s offshore and onsite day to day activities. Also handling quarterly and annual PCI audits with third party auditors, facilitating the merger and smooth transition of vulnerability and patch management teams of recent acquisitions (Speedway). Streamlined on call process, zero-day weaponized vulnerabilities remediation process. Was the front runner and point of contact for coordinating log4j remediation efforts. Directly communicate with the CISO on remediation efforts and security posture. Proud leader of Women in InfoSec. Outside work an enthusiastic artist , loves to dance and volunteers at food banks and church pantry. Participated in many pointillism and acrylic art workshops. Sold and have recreated several art work on demand. Displayed paintings at several art shows every year .