hesham elboghdady
Senior Validation And Testing Engineer@ _VOIS
Egypt
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Hesham Elboghdady is a highly experienced Service Engineer with 11.7 years of work experience. He has worked at Vodafone Egypt for 15 years, handling various billing processes and monitoring, ensuring compliance with billing ratings modules, and troubleshooting errors. Hesham has also worked at _VOIS as a Senior Validation & Testing Engineer and Quality Engineer, gaining expertise in E-payment Handling, Data Warehouse Process Operations, and E-payment Handling. Hesham is responsible for operating, monitoring, and maintaining Vodafone Services, ensuring the smooth operation of the company.
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Emails and Phone Numbers

@vodafone.com
@vodafone.com.au
+20 870702****
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About

Working Experience Service Engineer at Vodafone Egypt from 15 - Jan- 2012 till Now · Vodafone Billing Process Operations and Monitoring, Retrievals · Handling all Bill Cycles Operations. · Handling all Billing Rating Modules. · Monitor daily jobs and troubleshoot errors on the system. · Creating serial numbers for prepaid cards (Voucher System). · Retrieve old bills for customer support through Siebel. · E-payment Handling · Data Warehouse Process Operations and Monitoring through Data Stage and AJS. · Responsible for Operating, Monitoring, and Maintaining Vodafone Services (Daily - Weekly - Monthly Backups, Restores, Services Operation, etc). · E-payment Handling · Manage Storage-Tech Tape Library

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Work Experience

London, GB

IT Services and IT Consulting

14931
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hesham elboghdady's Professional Milestones

  • Quality Engineer (2019-05-01~2022-04-01): Implemented robust quality control measures to ensure product excellence and customer satisfaction.
  • Senior Validation And Testing Engineer (2022-04-01~): Developed new testing techniques, enhancing product performance and ensuring timely and reliable customer support.
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