Customer Success Executive@ Cisco
Freehold, New Jersey, United States
Hetal Patel
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Rutgers University
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTHetal Patel is a passionate and authentic leader with 26.9 years of experience in customer success, customer relations, software as a service, cloud applications, and change management. Based in Jersey-New Jersey-Freehold, Hetal has a proven track record of driving customer satisfaction and strategic planning by working backwards from customer outcomes. Hetal has worked at Cisco and Oracle in various roles, including Customer Success Executive and Cloud Customer Success Manager. Hetal's expertise lies in driving customer satisfaction and establishing partnerships with customers in achieving their goals at an accelerated pace.
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About
Passionate and authentic leader with a natural proclivity to customer advocacy, building trusted relationships, and bringing order to chaos. I drive customer satisfaction and strategic planning by working backwards from customer outcomes, instilling confidence and trust, and orchestrating the right resources at the right time, thereby, establishing a partnership with the customer in pursuit of their success at an accelerated pace.
Work Experience
Customer Success Executive | Global Enterprise Segment
Customer Success Executive | US Commercial
Customer Success Executive
Software Development
Hetal Patel's Professional Milestones
- Systems Application Project Manager (2002-01-01~2003-01-01): Successfully delivered complex complex systems applications on time and within budget, exceeding client expectations.
- Customer Success Executive (2019-11-01~2021-07-01): Driving customer satisfaction and loyalty through diligent and personalized support.
Education
Computer Science,
Bachelors,
Bachelor Of Science
1993-1997Skill
Customer Success
Customer Relations
Software As A Service
Cloud Applications
Change Management
Program Management
Trusted Business Advisor
Customer Service
Business Process Improvement
Requirements Analysis
Requirements Gathering
Oracle E Business Suite
Oracle
Peoplesoft
Erp
Oracle Applications
Business Process
Integration
Process Improvement
Training
Software Documentation
Oracle Hr
Pl/sql
It Strategy
Quality Assurance
Development And Delivery Of Training
Sql
Peopletools
Business Development
Visio
Full Life Cycle Implementation
Product Leadership
Team Leadership
Enterprise Resource Planning
Certification
Colleagues
Other Named Hetal Patel
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Hetal Patel's social media include: Linkedin,
Hetal Patel works for Cisco
Hetal Patel's role in Cisco is Customer Success Executive
Hetal Patel works in the industry of Software Development
Hetal Patel's colleagues are Serenity Osborn,Akbar Armin,Simon Mc Donagh
Hetal Patel's latest job experience is Customer Success Executive at Cisco
Hetal Patel's latest education in Rutgers University
