Hilary Owen

I empower customer success teams to deliver exceptional experiences that exceed customer expectations every time by listening to customers for feedback to continuously improve. I am a positive, creative and flexible customer success leader with progressive account management and operations experience, leveraging client relationship development and process optimization best practices to grow revenue and streamline operations in competitive and fast-paced environments. Tenacious. Reliable. Well Spoken. Adaptable. What sets me apart from others includes my strengths in Leadership: Firm yet compassionate coach, empowering decision making and promoting a positive culture Account Management: Gains rapport and trust quickly, with a keen ability to turn negative experiences positive Continuous Improvement: Inspects to raise the bar and get to the root of problems for timely resolution Back when I was a kid I thought I would be an attorney, but in college I discovered I no longer desired to be a lawyer but loved to communicate and reason out issues. What didn’t go right and why. Early on in my career I saw the vast opportunity within Automotive Retail and how I could play to my strengths and loves. How we deliver on each process directly impacts our customer satisfaction, retention and bottom line. Today I love to dig in deep, to have tough conversations that some may shy away from in an effort to improve and showcase our business. As I look forward I am excited to find a company and team that shares and supports this vision. I want to find a home where change is welcomed and desired. Where being status quo is unacceptable and client satisfaction is truly the heart beat of what we do. Sometimes this costs money and time and many other things but it's the cost to become the best we can be, no matter the industry.