Hlompho Miya

Hlompho has gained more than 5 years hardware and software experience from various industries. Qualifications To complete advanced diploma in project management Associate Degree in Information Technology Matriculated Microsoft MCTS Windows 7 Configuration Certiport IC3 GS3 Office 2010 and Windows 7 Basic Applications End User Computing (Microsoft Office ) Package 2007, 2010 and 2013 Areas of expertise: Responsible for new computer setups (desktops, laptops and PDAs) Installing Windows products and company software on computers Installing, configuring and support all Microsoft and other application software (desktop) Configuring emails in outlook on Microsoft Exchange server 2008 on all workstations, PDAs and Smartphone’s like (Blackberry and Samsung) General technical support to user first line and back office LAN and network support Providing online helpdesk desktop support to users in other provinces all over the country Escalating and recording customers’ query and complaint at 3rd party service provider updating all calls with relevant detail Installing, configuring and supporting all Microsoft desktop operating systems Configuring TCP/IP, Proxy server ,scanners and network printers onto the LAN/WAN Following up on all outstanding queries and update logs on a regular basis as per severity Responding to and resolving support calls at customer sites