Contact Center Operations Executive Manager@ Mobily
Saudi Arabia
Hmood Rashid
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FlashIntel GPTHmood Rashid is a result-oriented professional with 23 years of experience in customer service, travel services, and franchise retail. He has a strong background in leadership, customer experience, team building, retail, and sales. Hmood has worked in various roles, including Contact Center Operations Executive Manager and Franchise Retail Business Supervisor. He has also held positions at Mobily and Singapore Airlines. Hmood is known for his exceptional operational capabilities, creative problem-solving abilities, and strategic planning abilities. He is based in Saudi Arabia.
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About
- 14 years of experience in the fields of Customers Services, 5 years of experience in Travel Services as Travel Adviser, and 4 years of experience in Franchise Retail Field as a Franchise Retail Business Supervisor, and 5 years of experience in the Customer Care Field as a Contact Center Operations Manager. Specialties: - Result oriented professional with extensive experience in the telecom. - Exceptional operational capabilities. - Creative solver. - Motivated achiever. - Problem solving. - Strategic planning. - Strong leadership. - Contracts negotiation. - Decision Making. - Couching & Monitoring. - Recruiter.
...See MoreWork Experience
Contact Center Operations Executive Manager
Franchise Retail Business Supervisor
Telecommunications
Hmood Rashid's Professional Milestones
- Contact Center Operations Executive Manager (2005-09-01~): Streamlined contact center operations to maximize efficiency and enhance customer satisfaction.
- Franchise Retail Business Supervisor (2005-01-01~2007-01-01): Implemented effective strategies to increase profitability and market share in the French retail market.
Skill
Leadership
Customer Experience
Team Building
Retail
Sales
Customer Retention
Start Ups
Sales Operations
Customer Satisfaction
Telecommunications
Business Development
Business Analysis
Vendor Management
Team Management
Team Leadership
Process Improvement
Basic Windows
Strategic Planning
Quality Assurance
Strategy
Microsoft Word
Operations Management
Contact Centers
Program Management
Cross Functional Team Leadership
Training
Change Management
Employee Training
Customer Service
Project Planning
Business Process Improvement
Management
Coaching
Outsourcing
Microsoft Excel And Presentation
Call Centers
Service Delivery
Key Performance Indicators
Recruiting
Crm
Analysis
Performance Management
Certification
Colleagues
Other Named Hmood Rashid
Frequently asked questions
We found 1 Hmood Rashid's email addresses
Hmood Rashid's social media include: Linkedin,
Hmood Rashid works for Mobily
Hmood Rashid's role in Mobily is Contact Center Operations Executive Manager
Hmood Rashid works in the industry of Telecommunications
Hmood Rashid's colleagues are Lucas Pantelakos,Seay Valerie,Yousef Alnasser
Hmood Rashid's latest job experience is Contact Center Operations Executive Manager at Mobily
