Holly Xanthe Bowker

I am an experienced, motivated, customer service professional. I like the challenging yet rewarding nature of customer-facing environments. I enjoy working with a team. I believe in hard work, self-development, and loyalty. I like to take pride in the company that I work for. My current role at Auger has enabled me to develop my customer service career moving away from retail and into a professional insurance-driven industry. My daily responsibilities include managing and resolving customers’ insurance claims from start to finish. This can involve troubleshooting complex technical issues. I am proud to work for Auger, a leading underground services and subsidence specialist working exclusively for the insurance industry across the UK. We are a data led business, harnessing in-house developed technology to deliver a customer journey deserving of our exceptional NPS of over 80. With 27 years expertise in our sector, and a nationwide, directly-employed workforce trained ‘the Auger way’ our clients and customers can truly rely on us to ‘whatever it takes’ I am passionate about film and have made documentaries in Shanghai and South Africa. I love animals, I have an interest in wildlife conservation. I intend to travel back to South Africa to experience more of the culture and explore other reserves. I have restarted horse riding lessons and I enjoy playing golf with my family. My goal this year is to learn how to cook exciting new foods.