HRDESH SHARMA

A highly experienced and skilled professional with over 13 years of experience in the BFSI, banking collections, telecom, automobile, food, e-commerce, and email chat industries. Proven track record of driving teams to achieve KPIs and KRAs, establishing strong review and follow-up mechanisms, and managing people on a daily basis. Skilled in interacting with client coordinators, maintaining team KPIs and performance data, conducting one-on-one sessions with team members, and reviewing performance metrics. Strong problem-solving skills and ability to work well with others in a team environment. Open to learning new technology and skills, which would help contribute more efficiently. Proficient in using CRM, PACS, UD, Avaya CMS, MINSAT, Nortal, I-care, MS Excel, MS PowerPoint, Outlook Express, Dialer, and Avaya, leadsquared.