IRSHAD ISMAILKUNJU

Automotive Technology. Since entering the Automotive Repair field, I have taken every opportunity to expand my knowledge of the products, and applications of new technologies. Today’s latest advancements have my interest focused on getting knowledge and technology resources in the hands of service providers to meet the needs of vehicle owners for safe, reliable, affordable, enjoyable transportation............. Mostly for the art of it. The continuous advancement of technologies that have increased over the years has pushed me to keep pace and develop a strong and diverse automotive based skill set. Skills include; technical, diagnostic, customer service, process management, administrative, quality assurance, and leadership. Specialties: • Root Cause analysis of automotive system failures or anomalies. • Corrective action research and development to address failures or anomalies • Process analysis, development and implementation • Strategy based automotive diagnostics. • Reading and analyzing all automotive types/formats of schematics • Use and maintenance of all shop diagnostic and programming equipment • Diagnostic data collection with documentation • Customer retention and negotiating dissatisfaction resolutions