Ian Cook

I am a trusted operational leader with a track record of consistently managing change, delivering results and making teams perform to their maximum potential in highly complex and regulated environments. I have the ability to manage major operational areas locally and remotely, combined with the analytical and problem solving ability to identify issues, take action and implement improvements. I possess proven commercial acumen and influencing skills with the ability to set strategic direction and a commitment to help an organisation achieve its business goals. • PEOPLE MANAGEMENT I have led multiple teams in complex areas, focusing on strong performance management and generating high morale and commitment. • OPERATIONAL AND STRATEGIC FOCUS Proven ability in different organisations to focus on day to day operational matters and drive broader strategic activity. This has been demonstrated in interim and permanent positions over a number of years, including key regulatory change such as the Thematic Review in 2013-14 and previously Policy Statement PS10_12, the Judicial Review on PPI complaint handling. • INTEGRITY AND PROFESSIONALISM I have consistently demonstrated high levels of integrity in all areas, maintaining high standards and expecting the same from those around me. I have embedded a focus on treating customers fairly within my areas of operational responsibility, ensuring people and processes focus on delivering the best possible customer experience. • RESULTS ORIENTATED I have been responsible for key service levels throughout my management career, both from internal teams and external suppliers. This has required an ability to provide daily focus and to foster a culture whereby all parties understand the requirements and have access to the tools to measure this performance.