Change Professional@ BT Group
Newcastle Upon Tyne, Newcastle Upon Tyne, United Kingdom
Ian Henry
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FlashIntel GPTIan Henry is a highly experienced Service Readiness Manager at Liberty Global with 16.3 years of work experience. He has a strong background in customer experience, contact centers, stakeholder management, and telecommunications. Based in the United Kingdom, Ian has worked for reputable companies such as BT Group and Virgin Media, where he held various roles including Change Professional and Lead Service Readiness Manager. He is skilled in project rollouts, customer engagement, and team leadership. With his expertise in training program design and employee training, Ian is a valuable asset in driving business readiness and delivering successful projects.
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About
Service Readiness Manager at Liberty Global
Work Experience
Change Professional
Telecommunications
Ian Henry's Professional Milestones
- Change Professional (2019-11-01~2020-10-01): Implemented innovative solutions to streamline operations and enhance overall organizational performance.
- Senior Business Liaison (2011-08-01~2013-06-01): Established strong connections with key stakeholders to drive effective communication and enhance organization's reputation.
Skill
Customer Experience
Contact Centers
Stakeholder Management
Telecommunications
Project Rollouts
Customer Engagement
User Acceptance Testing
Internal Communications
Customer Retention
Team Management
Team Leadership
Training Programme Design
Employee Training
Project Delivery
Business Readiness
Certification
Colleagues
Other Named Ian Henry
Frequently asked questions
We found 4 Ian Henry's email addresses
We found 1 Ian Henry's phone numbers
Ian Henry's social media include: Linkedin,
Ian Henry works for BT Group
Ian Henry's role in BT Group is Change Professional
Ian Henry works in the industry of Telecommunications
Ian Henry's colleagues are Aditi Dhyani,Samiran Samiran,Babu Khan
Ian Henry's latest job experience is Change Professional at BT Group
