lloyds banking group - complaint analysis and process improvement - external consultant owner at i a solutions ltd@ Lloyds Banking Group
West Midlands, England, United Kingdom
Ian Pedley
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FlashIntel GPTIan Pedley is a transformational leader with 23.6 years of experience in the financial services industry. He has expertise in analysis, business planning, call center operations, and change management. Based in Wolverhampton, United Kingdom, Ian has a track record of driving performance, problem-solving, and customer focus. He has worked at Lloyds Banking Group and Barclays, where he held various leadership roles. Ian's specialties include driving performance, problem-solving, and teamwork. He is also a Prince2 Practitioner.
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About
A transformational leader who delivers step-change improvement in performance and customer satisfaction within blue-chip financial services companies. Recent successes include the re-engineering of insurance based sales processes to drive increased satisfaction and revenue together with the transformation of call centre, customer service and back-office functions. Specialties: o Driving performance o Problem analysis and problem solving o Customer focus o Planning and organizing o Teamwork o Prince2 Practitioner
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lloyds banking group - complaint analysis and process improvement - external consultant owner at i a solutions ltd
Financial Services
Ian Pedley's Professional Milestones
- Head Of Operational Performance (2000-04-01~2001-02-01): Optimized operational efficiency through data-driven analysis and process improvements.
- Head Of Business Operations (2002-03-01~2007-12-01): Streamlined processes and implemented cost-saving measures, streamlining operations for increased efficiency and reduced costs.
Skill
Analysis
Business Planning
Call Center
Call Centers
Change Management
Coaching
Customer Experience
Customer Satisfaction
Governance
Leadership
Operational Risk
Outsourcing
Prince2
Performance Management
Process Improvement
Project Planning
Recruiting
Relationship Management
Retail Banking
Stakeholder Management
Strategy
Team Leadership
Team Management
Teamwork
Banking
Financial Services
Project Portfolio Management
Business Transformation
Certification
Colleagues
Amy Davies
Product Owner for the Data, Analytics and AI Lab
Dominic Baker
Technical Product Owner
Tyson Rayner
Product Owner
Mollie Barritt
Customer Treatment Manager | Product Owner
Gareth Hampson
Product Owner | Finance And Transformation
Other Named Ian Pedley
Frequently asked questions
We found 3 Ian Pedley's email addresses
We found 1 Ian Pedley's phone numbers
Ian Pedley's social media include: Linkedin,
Ian Pedley works for Lloyds Banking Group
Ian Pedley's role in Lloyds Banking Group is lloyds banking group - complaint analysis and process improvement - external consultant owner at i a solutions ltd
Ian Pedley works in the industry of Financial Services
Ian Pedley's colleagues are Amy Davies,Dominic Baker,Tyson Rayner
Ian Pedley's latest job experience is lloyds banking group - complaint analysis and process improvement - external consultant owner at i a solutions ltd at Lloyds Banking Group
