Real Time Analyst@ Serco
Cardiff, Cardiff, United Kingdom
Ieuan Adams
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FlashIntel GPTIeuan Adams is a highly experienced professional with 14.3 years of work experience. He has a diverse skill set that includes call centers, customer service, and workforce management. Currently, he works as a Real Time Analyst at Serco in Cardiff, United Kingdom. Prior to this, he held positions at Serco and Marks and Spencer, where he gained valuable experience in customer service and sales. Ieuan Adams is known for his expertise in project planning, team leadership, and performance management.
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Emails and Phone Numbers
About
Real Time Analyst at Serco
Work Experience
Real Time Analyst
Customer Service Advisor
IT Services and IT Consulting
Ieuan Adams's Professional Milestones
- Real Time Analyst (2012-03-01~): Analyzing the data to identify trends and opportunities for strategic decision-making.
- Sales Assistant (2009-06-01~2011-10-01): Providing exceptional customer assistance, ensuring satisfaction and building strong relationships with clients.
Skill
Call Centers
Customer Service
Customer Experience
Service Delivery
Workforce Management
Microsoft Excel
Real Time
Genesys
Project Planning
Contact Centers
Sales
Team Leadership
Change Management
Outsourcing
Stakeholder Management
Management
Team Management
Performance Management
Certification
Colleagues
Demetrios Vavalides
Owner, SERCO S.A.
Leon McCall
Business Analyst | Business Owner | Former Professional Athlete | Air Force Veteran
James Ball
Scrum Product Owner | Data Analyst | Data Engineer
Christopher Garlick
Capability Owner | Reporting & Business Intelligence
Maura Drumm
Global Process Owner
Other Named Ieuan Adams
Frequently asked questions
We found 3 Ieuan Adams's email addresses
We found 2 Ieuan Adams's phone numbers
Ieuan Adams's social media include: Linkedin,
Ieuan Adams works for Serco
Ieuan Adams's role in Serco is Real Time Analyst
Ieuan Adams works in the industry of IT Services and IT Consulting
Ieuan Adams's colleagues are Demetrios Vavalides,Leon McCall,James Ball
Ieuan Adams's latest job experience is Real Time Analyst at Serco
