Ifeoma Babundo

I have years of experience as a customer support professional with superior work ethic and expertise in working to resolve customer problems. I am driven and responsible with adaptable, solution-oriented and an efficient multitasker. I have a proven record of increasing first-contact resolution by 20% alongside other teammates. I have experience in ensuring the success of customers by making sure they are using the products to the maximum capabilities. I am passionate about making sure my customers get the best experience out of every interaction we get. I have experience using support tools like Zendesk,salesforce,Zuora and intercom. I love technologies so I am able to learn and dissect tools, it is fun for me. You might catch a little data analytics on my profile, yes I love to talk about and work with data. If you have feedback for me, I want to hear from you, send me a message.