Ihab Boghdadi
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FlashIntel GPTIhab Boghdadi is an experienced Customer Service Manager with 16.1 years of work experience in the information technology and services industry. He is skilled in negotiation, communication, IT service management, people management, and management. Ihab has worked at SITA in Switzerland as a Service Designer and Customer Service Manager, and at Orange Business in France as the Head of Local Delivery Manager and Team Leader Service Delivery Management. He also has experience as a Sales Associate at GE Healthcare. Ihab is based in the United Arab Emirates and holds a Bachelor of Engineering degree in Electrical, Electronics, and Communications Engineering.
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About
Experienced Customer Service Manager with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Communication, IT Service Management, People Management, and Management. Strong support professional with a Bachelor of Engineering (BEng) focused in Electrical, Electronics and Communications Engineering from Higher Technological Institute, Egypt.
Work Experience
Service Designer
Customer Service Manager
Senior Service Designer | Pre-Sales | Customer Experience | Aviation | Border Control Solutions Systems
IT Services and IT Consulting
Ihab Boghdadi's Professional Milestones
- Team Leader Service Delivery Management (2007-10-01~2010-03-01): Streamlined service delivery processes, ensuring efficient and timely delivery of services.
- Customer Service Manager (2014-05-01~2019-09-01): Streamlined customer service processes, resulting in improved efficiency and increased customer satisfaction.
Skill
Communication Skills
Negotiation Skills
People Management
Work Under Pressure/stress
Emotion Intelligent
Mini Mba
Team Management
Team Leadership
Service Delivery
Itil
Management
Telecommunications
It Service Management
Project Management
Vendor Management
Networking
Customer Service Management
Certification
Colleagues
Ashish Aggarwal
Owner
Chris Darling
Product Owner
Dhesigan Reddy
Product Owner
Beth Davenport
product manager and professional scrum product owner
Jaivinoth Madasamy
Product Owner / Tech Product Manager - Airlines | Airports | Advanced CSPO
Other Named Ihab Boghdadi
Frequently asked questions
We found 2 Ihab Boghdadi's email addresses
Ihab Boghdadi's social media include: Linkedin,
Ihab Boghdadi works for SITA
Ihab Boghdadi's role in SITA is Customer Service Manager
Ihab Boghdadi works in the industry of IT Services and IT Consulting
Ihab Boghdadi's colleagues are Ashish Aggarwal,Chris Darling,Dhesigan Reddy
Ihab Boghdadi's latest job experience is Customer Service Manager at SITA
