Ilaria Matthias

I am a proactive, self motivated and highly efficient customer service specialist with over 8 years experience with proven track in recruitment with specialisation in luxury hotel industry. I am a great leader and team player with a high desire to show initiative, capable to perform under high workload and showing the ability to stay calm under extreme pressure and a high sense of commitment. I like to motivate and guide staff members to work efficiently showing them leadership talent and the ability to understand problems and resolve conflicts. I am able to think of practical solutions to solve problems in fast-paced environments and have been credited with outstanding reasoning skills. My highest aim is to achieve an outstanding guest experience and reaching service targets.