Imran Khan

Multirole IT Business Analyst with extensive end-to-end SDLC and software administration experience in enterprise level applications such as customer relationship management system (CRM), Ordering Provisioning & Billing systems (OPB), and API Management software. Have around sixteen years of background with excellent written and verbal communication skills and the ability to effectively prioritize and handle multiple tasks and see them through to completion. Knowledgeable in business intelligence, data analysis and SDLC methodologies (Agile/Scrum) with understanding of the relationship between IT and the business. Always keen to learn new concepts and software with ability to quickly adapt to a fast paced changing environment. Presently open to hear about more challenging opportunities in the following areas of my expertise: • IT Business Analyst (SDLC Methodologies: Agile/Scrum) • Salesforce Sales & Service Cloud • Salesforce CPQ • Enterprise Implementation Consultant • Business Processes Management, Business Requirements Gathering, Solution Requirements (functional/non-functional) • Gap Analysis, User Stories, Business Process Documents, Wire Diagrams, Flowcharts • QA/UAT Testing, Bug Creation & Tracking, Use Cases • Project Management • Reports, Data Analysis (MS-SQL Server Management Studio & Oracle SQL Developer) • BMC Remedy AR System Administrator (ITIL - Incident, Problem and Change Management) • Product Management • API Management (SOAP/REST XML/JSON)