India Trotter

Senior Supervisor; Emergency Services Call Center. 7+ Years as a Table Games Dual Rate in a PA casino. 9+ years as a Project Coordinator at retail conglomerate Jones Apparel Group with a primary focus on coordination efforts directly related to an ERP AFS implementation project(s) of SAP with a secondary focus on the implementation/maintenance of IS applications including but not limited to HP Quality Center, Solution Manager, SharePoint. Simultaneously worked as Administrative Assistant to the Senior Vice President of IT. 3+ years as an owner of a start up company. 13+ consecutive years of experience at a telecommunication company with specific strengths in Resource Management, Maintenance Administration, Customer Service, Call Center Management, FMLA, SADBP, and labor union interactions. A focused problem solver combining analytical, organizational, technical and interpersonal skills to achieve key business objectives. Specialties: Proficient in Microsoft Word, Excel, PowerPoint, SharePoint, Access, Project, HP Quality Center (Formerly Test Director), SAP.