Ioulia Antonakou MSc
Internal IT Specialist@ Momentus Technologies
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Ioulia Antonakou MSc is an experienced IT Support Service Desk Analyst and ITIL Certified professional with 17.1 years of work experience. She is skilled in customer service, ticketing systems, troubleshooting, installations, and maintenance. Ioulia is also certified in Windows 10 administation, Windows Active Directory, and Microsoft 365 Identity and Services. She is passionate about learning new technologies and finding new challenges. Ioulia has worked in various roles, including Internal IT Specialist at Momentus Technologies and IT Service Desk Analyst at ABAKUS IT-SOLUTIONS. She has also worked as an Operation Engineer at Limagrain Nederland and as an Inside Sales/Customer Service Representative.
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Colleagues

Emails and Phone Numbers

@gomomentus.com
@abakusitsolutions.eu
@gmail.com
@abakusitsolutions.eu
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About

Experienced IT Support Service Desk Analyst and ITIL Certified. Skilled in customer service, ticketing systems who works well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Expert in Windows 10 administation, Windows Active Directory and certified in Microsoft 365 Identity and Services. Passionate about learning new technologies and finding new challenges.

Work Experience

100 Ungerboeck Park, St Louis, MO, 63368, US

Software Development

434
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Ioulia Antonakou MSc's Professional Milestones

  • It Service Desk Analyst At European Commission Jrc (2018-10-01~2021-07-01): Streamlined IT support processes, improving quality of customer satisfaction and enhancing overall efficiency.
  • Operation Engineer (2018-01-01~2018-04-01): Streamlining operations to improve efficiency and streamline processes.
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Education

Wageningen University & Research
Wageningen University & Research

Msc Biosystems Engineering

1325376000-1420070400