Iris Alexander
Tell me more about Iris Alexander?
Iris Alexander is a detail-oriented professional with over 20 years of experience as a technical and customer service representative and systems technician. She has a strong skill set in technical support, troubleshooting, networking, and Microsoft Office. Iris is known for her excellent customer service skills and organizational and communication skills. She has worked at Asurion and Aerotek, gaining valuable experience in repairing and operating various Windows platforms, mobile devices, and tablets. Iris is also skilled in explaining complex technical issues in easy-to-understand terms. She is currently based in the United States.
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About
Detailed oriented professional with over 20 years of experience as a technical and customer service representative and systems technician. I’m skilled in repairing and operating various windows platforms, mobile devices and tablets. I also have excellent written and oral communication skills and am capable of explaining complex technical issues in easy to understand terms.
Work Experience
ICDS Analyst II
Icds Analyst 1
IT Services and IT Consulting
Iris Alexander's Professional Milestones
- ICDS Analyst II (2017-03-01~): Achieved 80% accuracy and efficiency of CODs data analysis, optimizing company's data structure and enhancing overall organizational performance
- Help Desk Support Specialist 1 (2014-03-01~2014-06-01): Provided exceptional technical support, resolving customer issues effectively and reducing customer satisfaction.
Skill
Technical Support
Customer Service
Troubleshooting
Networking
Microsoft Office
Computer Hardware
Customer Experience
Hardware
Microsoft Excel
Windows
Time Management
Microsoft Word
Leadership
Operating Systems
Laptops
Mobile Devices
Windows 7
Software Installation
Great Customer Service Skills
Great Organizational And Communication Skills
Ability To Learn And Relate Technical Concepts Promptly
Excellent Analytical And Problem Solving Skills
Ability To Maintain And Organize Customer Reports Using Ticketing Systems
Desktop Computers
Servers
Microsoft Intune
Citrix
Certification
Colleagues
Brandon Bellamy
Change Owner II
Samantha Boyle
Project Manager | Change Owner
Daniel Foster
Project Manager | Change Owner
Sharon Dodge
christian - daughter - wife - mom - grandmom - veteran - small business owner - and all around lover of life
ellis russell
Business Owner
Other Named Iris Alexander
Frequently asked questions
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We found 1 Iris Alexander's phone numbers
Iris Alexander's social media include: Linkedin,
Iris Alexander works for Asurion
Iris Alexander's role in Asurion is ICDS Analyst II
Iris Alexander works in the industry of IT Services and IT Consulting
Iris Alexander's colleagues are Brandon Bellamy,Samantha Boyle,Daniel Foster
Iris Alexander's latest job experience is ICDS Analyst II at Asurion