Iris Santiago

Capability of problem solving - Anticipating, initiating and resolving customer or vendor issues. Capability of working in a team environment as a role model, supporting management and staff, following policies, providing feedback, assisting in special projects and taking on additional responsibility. Ability to work independently, developing sales strategies and action plans and implementing goals and objectives. Ability to interact with all levels of clientele. Ability to respond to change. Ability to manage Client Relationships—Establishing, developing, and maintaining client trust and loyalty over time and through changes. Strong analytical skills. Professional manner and appearance. Excellent written and verbal communications skills Knowledge of travel operations and industry.