Isabel Ngan
service interaction & innovation || designing touchpoints to enhance human connections@ Fjord, Part of Accenture Song
Palos Verdes Estates, California, United States
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Isabel Ngan is an experienced professional with 8.3 years of work experience. She possesses a diverse skill set including leadership, public speaking, social media, visual arts, and critical thinking. Based in Paso Verdes Estates, California, Isabel is skilled in combining knowledge of people, data, insights, and design to create strategic opportunities for growth and expansion. She has a strong interest in service and interaction design, with a focus on self-confidence and identity. Isabel's core competencies include B2C/B2B Experience Strategy and Account Management, Target Insight Mining, Qualitative and Quantitative Research Design, and Consumer Experience Design. She is open to learning more about her background.
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Emails and Phone Numbers

@fjordnet.com
@gmail.com
@accenture.com
+1 310753****
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About

I am skilled at combining knowledge of people, data, insights, and design to identify and communicate strategic opportunities for growth and expansion, and to create a clear understanding of consumer needs and user experiences. This combination allows me to develop and design experiences that put the user first. The combination of Art, Design, and Human Behavior have allowed me to develop an interest in service and interaction design and consumer behavior to understand the power of self-confidence and identity. Core Competencies: • B2C/B2B Experience Strategy and Account Management • Target Insight Mining • Qualitative and Quantitative Research Design Skills: • Diversity, Equity, & Inclusion Design • Consumer Experience Design • Journey Mapping • Mindset Development • Research Analysis and Synthesis If you’d like to learn more about my background, please visit my website: www.isabelngan.com, or connect with me via email at [email protected].

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Work Experience

30 Farringdon Road, London, England, GB

Design Services

679
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Isabel Ngan's Professional Milestones

  • Assistant Account Executive (2017-09-01~2018-02-01): Developed and executed strategic account plans to drive revenue and market share for the client.
  • User Researcher (2015-08-01~2016-06-01): Conducted comprehensive user surveys to identify trends and trends in the company's user experience.
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Education

Carnegie Mellon University School of Computer Science
Carnegie Mellon University School of Computer Science

Human Computer Interaction

2020-2021
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