Isac S.

IT Professional with 20+ years of experience in various roles - Enterprise Customer Advocacy, Customer Success Manager, Technical Support, IT Design & Architecture. Exceptionally skilled in High Availability and Disaster Recovery (HA/DR) and Virtualization Solutions, Storage and Network Technologies. Client QA Production Lead for the IBM Multicloud Management Platform - MCMP SKILLS Customer Success Manager: Served as a focal point for implementation and post-sales support of IBM HA/DR IBM Multicloud Management Platform - MCMP for several enterprise customers. Developed best practices and documentation for migration and administration, interacted with several customer teams to understand their pain-points and designed solutions to ease pain-points and implement business use-cases. Customer Skills: Strong customer interaction skills, Customer Relationship Management, dealing with high pressure, critical situations and customers and managing them effectively. DevOps: Kubernetes Clusters, CI/CD (GoCD), GitHub Agile: Working in a SCRUM Agile environment, Daily Stand-up Calls with DEV team using JIRA Integrated with GitHub as the tool for managing QA and Field reported tickets that requires either new features or fixing bugs. Hybrid Cloud: IBM MCMP, IBM PowerVC, OpenStack, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform. Enterprise Support and CRM tools: Salesforce, Tableau, Atlassian JIRA, Confluence. Technical Sales Skills: Technical presentations, Computing TCA, TCO, ROI for competitive analysis of products. Estimate Sizing and enable procurement. Mentoring: Served as both career and technical mentor to several junior colleagues during the course of my career. Problem Determination Skills: Strong Debug & Problem Determination skills, Root Cause Analysis, Strong analytical and problem-solving skills. Operating Systems: AIX, Linux, Windows, Unix. HA/DR: Kubernetes, PowerHA, CAA, GPFS. Virtualization Technologies: IBM PowerVM, VMWare, VirtualBox. Cloudera Big Data Technology: Cloudera Manager / Apache Hadoop installation and initial setup of the major components: YARN, HBASE, HIVE, IMPALA, SPARK, PIG, just to name a few. Storage: IBM, Dell EMC and Hitachi Storage Systems. Network & Security: Switches, Routers, TCP/IP Protocol, OpenSSL Databases: Entry level skills in IBM DB2, Oracle, MySQL. Programming & Scripting Languages: Korn Shell, C++, awk, Java (basics), Python (basics). Others: SAP, IBM Websphere, LDAP/AD Patent: US Patent 10657008 - Managing a redundant computerized database using a replicated database cache