Isaiyarasi Raja

5+ years of experience in Developing, Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and force.com platform. Proactively manage expectations of internal and external stakeholders around product roadmap, release and priorities. Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer Service. Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work Worked on Salesforce Community cloud like how to engage with employees, customers, and partners. Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Sales force configuration changes in support of enhancement requests. Implementation of Salesforce Service Cloud from Business case to operation. Managed and Resolved Cases includes Creating and Automating Support Process, Configure Web-to-Case, Case Queue, Assignment Rule, Case Escalation rule, Workflow Rule on Case Object, Reports for Open Cases. Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Salesforce CPQ.