Senior Associate@ BIRD INFORMATION SYSTEMS PVT. LTD.(A PART OF BIRD GROUP)
Delhi, Delhi, India
Isha Pathania
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FlashIntel GPTIsha Pathania is a highly experienced professional with 11.7 years of work experience in the tourism and hospitality industry. She has expertise in hotel management, airlines, and Amadeus. Based in Delhi, India, Isha has worked on online self booking tools, implementing new clients for Indian and other markets. She is skilled in monitoring client support issues, troubleshooting regression testing, and resolving regression testing. Isha is also experienced in writing CR's and maintaining monthly reports for travel requests. She has previously worked at BIRD INFORMATION SYSTEMS PVT. LTD. and EXL in the United States.
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About
Worked on Online self Booking Tool (AOCT) Involved in Implementation of New Clients for Indian and other markets like APAC,Middle East and Africa. Monitoring Client Support Issues and Troubleshooting Regression Testing Keeping track of Self Booking Tool support issues SOR(Statement Of Request) validation Testing new features and functionalities of SBT (Self Booking Tool) Handling Escalations of Problems/issues Delivery and Communication Involved in writing CR’s ( Change Request) with respect of the Client SOR’s. Coordinating with the Software development Team for new developments. Responsible for maintaining monthly reports for all the Travel requests.
...See MoreWork Experience
Senior Associate
Hospitality
Isha Pathania's Professional Milestones
- Senior Travel Associate (2012-02-01~2019-08-01): Achieving record-breaking travel rates, driving unparalleled customer satisfaction and loyalty.
- Senior Associate (2019-08-01~): Successfully managed multiple complex project tasks, delivering high-quality results on time and within budget.
Skill
Tourism
Hospitality Industry
Hotel Management
Airlines
Amadeus
Customer Service
Business Development
Management
Hospitality Management
Ticketing
Product Development
Project Implementation
Testing
Regression Testing
Deployment
Change Requests
Business Travel
Troubleshooting
Certification
Colleagues
Jitender verma
asst manager at bird information systems pvt ltd a part of bird group
Gaurav sharma
Owner
KAPIL KUMAR
Assistant Manager Import
Kumar Sanjiv
manager - operations & logistics at bird information systems pvt ltd a part of bird group
Ashok APG FFS
Executive Product Director
Other Named Isha Pathania
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Isha Pathania's social media include: Linkedin,
Isha Pathania works for BIRD INFORMATION SYSTEMS PVT. LTD.(A PART OF BIRD GROUP)
Isha Pathania's role in BIRD INFORMATION SYSTEMS PVT. LTD.(A PART OF BIRD GROUP) is Senior Associate
Isha Pathania works in the industry of Hospitality
Isha Pathania's colleagues are Jitender verma,Gaurav sharma,KAPIL KUMAR
Isha Pathania's latest job experience is Senior Associate at BIRD INFORMATION SYSTEMS PVT. LTD.(A PART OF BIRD GROUP)
