Ishita Chakraborty

A confident, result-oriented Senior Project/Program Manager with 17 years of IT experience and excellent track-record of stakeholders’ satisfaction, team building and strategic insight. I have successfully managed large scale IT projects and programs for some of the market-leading companies in Product and Services, Banking and Public-Sector domain. At present, I lead teams to deliver business-critical projects across various global locations. Synopsis:  Manage IT Infrastructure Projects through all the five project management phases.  Manage New Site and Datacenter Setup and Datacenter Migration projects.  Manage Office Consolidation; Expansion; Acquisition projects from IT Infrastructure perspective.  Implementing Agile Methodologies in managing projects.  Strong experience in Service Outsourcing and Service Management  Strong strategic, Infrastructure Transformation planning and global delivery experience  Experience in Business as Usual (BAU) Support, Service Deliver process, SLA, setting up communication process  Offshore delivery center setup, Finance Management, Vendor Management, Program management and Operation Management  PMP Certified project manager with experience in Service delivery, Migration, BAU Support, ITIL process design and Implementation, and Infrastructure Management Services.  A confident team leader and a very good speaker, capable of effectively generating and delivering and presenting IT solutions to prospective customers. Offer strong leadership and team building skills.  Experience in Contract management including defining SOWs, SLAs, risks, mitigations, CSAT parameters etc.