Ismael Hernandez

25 years in the technology field, having held positions as Software Engineer, Systems Analyst, Network Engineer, Project Manager, Process Design Lead, System Architect, Implementation lead, and Technology Director. Comfortable working directly with end-users, network engineers, developers, project managers, cyber professionals, and tech vendors in all aspects of retail business technology. Experience with both cloud and on-premise voice installations, DB conversions, application configurations for enterprise business systems, as well as scope and design custom built workflow or RPA automation projects. Built full suite of Cybersecurity policy documents for compliance as well as a complete library of work instruction documentation for the enterprise IT department. Managed multiple enterprise LAN/WAN network infrastructure upgrades for 20+ multi-location enterprises, data center relocations (CoLo and Cloud). Installed VoIP, SD-WAN, ERP, SEIM, MTDR, EDR and full security application stacks (both cloud/on-premise security tools). Lead full scale enterprise workflow process improvement projects that drive efficiency, cost reduction, operational efficiency, security improvements, and work productivity improvements. Designed fully documented applications designed to increase customer experience, and drive increased revenue. With 20 years spent in the retail automotive space, have served as lead implementer, design architect, and developer for CRM implementations for retail parts inventory, unit sales, unit leasing, and Finance. Designed and developed full suite of operational dashboards, sales pipeline, financial consolidation scorecards, and divisional comparative balance sheet and income statement summaries. Currently manage all technology budgets, network and voice wellness, development, security operations, and strategic planning for business operations as is related to the retail automotive business. Directly responsible for the entire team of Network Operations, Security Operations, Development, and Support Operations.