Team Leader@ Atento
São Paulo, São Paulo, Brazil
Ita Stefany Pereira de Carvalho
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Universidade Paulista
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FlashIntel GPTIta Stefany Pereira de Carvalho is a professional with 3 years of experience in customer relationship, both operationally and in the administrative sector. She has spent 2 years working in customer service, gaining valuable knowledge and results. As a team leader at Atento Brasil, she oversees a team of 20 people in the fixed phone cell, utilizing communication networks, Power BI, and behavior monitoring. Ita is dedicated to continuous improvement and achieving goals.
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About
3 anos de experiência na área de relacionamento com o cliente, tanto na parte operacional quanto na parte administrativa. 2 anos foram voltados apenas para atendimento e suporte em atendimentos via voz, onde adquiri conhecimentos e resultados necessários para avançar para Team Leader. Como team leader atuo na parte administrativa/operacional onde gerencio uma equipe de 20 pessoas na célula de ouvidoria de telefonia fixa, alta vivência com relatórios, Power BI, monitorias comportamentais e feedbacks, buscando sempre a melhora e atingimento de metas.
...See MoreWork Experience
Team Leader
Outsourcing and Offshoring Consulting
Ita Stefany Pereira de Carvalho's Professional Milestones
- Team Leader (2021-12-01~): Driving team collaboration and achieving project targets by maximizing team performance and team collaboration.
- Especialista Em Relacionamento Com O Cliente (2019-08-01~2021-12-01): Optimizing contract delivery processes and driving customer satisfaction with exceptional service.
Education
Curso Superior De Tecnologia (cst),
Gestão De Recursos Humanos
1609459200-1672531200Certification
Colleagues
Sandra Kawasaki
Product Owner | Projetos | UX |
Javier G.
owner and administrator of comcentro comunicaciones multimarca
Iara Aparecida Milani
Gerente de Projetos | Product Owner | Análise e desenvolvimento de sistemas | Agile Explore | Lógica e Programação | Big Data & Analytics | Blockchain Advanced | Custumer Experience | Gestão de Pessoas | CRM| B2B
Alexandre Ferreira
Owner
Isabella Cristina Rezende Alves
cx melhoria contínua - product owner - scrun | team leader iii
Other Named Ita Stefany Pereira de Carvalho
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Ita Stefany Pereira de Carvalho's social media include: Linkedin,
Ita Stefany Pereira de Carvalho works for Atento
Ita Stefany Pereira de Carvalho's role in Atento is Team Leader
Ita Stefany Pereira de Carvalho works in the industry of Outsourcing and Offshoring Consulting
Ita Stefany Pereira de Carvalho's colleagues are Sandra Kawasaki,Javier G.,Iara Aparecida Milani
Ita Stefany Pereira de Carvalho's latest job experience is Team Leader at Atento
Ita Stefany Pereira de Carvalho's latest education in Universidade Paulista
