Itzik Elad איציק אלעד

Maximize the business value of business technology investments by managing BT country operations and driving deployment and adoption of regional and global solutions and services. Understands client’s operational needs in relation to the Country / Cluster. Secures appropriate resources for local projects, engaging with the business, and facilitating service delivery. Analyses business requests to determine how best to create successful resolution. Acting as a change agent ,planning and executing on technology initiatives on a market level Owns accountability for change management, communications and support services escalations. Partners with BT Line and market contacts to operationalize plans and deliver solutions / projects effectively and efficiently. Provides operational support for non-infrastructure services. Works with other teams to resolve cross-functional service and support issues or escalate if needed. Looking for the best way to Ensure BT systems and operations act in accordance with global and local policies and compliance rules.