Jørgen Richter

I've done "a bit of everything" giving me broad knowledge of IT, the people and processes involved - and governance needed. Specialities: Getting things done - execute on needs using all the knowledge you can gather; specialized in enabling people, structured analysis, business workflows, business performance monitoring, business data analysis, getting things right the first time, motivating and being fair to people, workflow automation, processes, simplicity, efficiency, governance, SIAM, ITIL and Lean Six Sigma. Know what to measure, analyze and understand what to do. Presenting in a manner people remember. I am a visionary, understanding the business, processes, governance and the people involved. The main objective often is to change the people and the business outcomes will follow - using ADKAR. Continual Improvement must be at center of your doings. Short term learnings and achievements * Certified Lean Six Sigma Green Belt with a focus on Lean * ITIL process maturity assessments * Creating effective and efficient processes * Reporting using ServiceNow Reporting, Dashboards, Performance Analytics, Excel and Power BI * Defining/setting up ITIL processes KPI repository in ServiceNow; implementing reporting for the SIAM Framework * Excel Ninja - Pivots, queries, slicers, formatting etc. * Business data analysis using both ServiceNow and Excel, visualizing using PowerBI etc. * ITIL in-depth process and goals knowledge, also giving ITIL process training * SIAM framework, in-depth knowledge of the conceptual model and the KPIs used to measure capabilities * A little javascripting in ServiceNow * Sharepoint integration with external database Not so recent: * VMWare Certified Professional 5.5, Data Centre Virtualization * 10 years of experience in Enterprise VMware products and good knowledge of supporting products * Intermediate scripting knowledge, powershell etc. And also C programming * Basic Linux Knowledge * Windows OS and general knowledge of networks, storage and databases I'm "young at heart", have a refreshing attitude and am known as being both competent and honest. I strive to work with the facts, as "he who guesses most often is wrong". Achieving our goals is easier, if we have fun getting there - every good engagement starts with a smile !