Jørn Jessen

Capable Project Lead / Business Analyst, effective communicator with a proven track record in services industry. Played a pivotal role in the delivery and implementation of a number of critical regulatory and strategic projects. Excellent understanding of operational risk management, regulations and legislation impacting the financial services industry. Experienced team leader, responsible for managing staff performance, identifying where development, coaching and training are required. Sample of deliverables - Developing Digital Transformation of customer onboarding and ongoing customer management processes - Developing PMO function for financial services company - Developing Online Onboarding functionality in particular dealing with CDD - GDPR compliance for Data Subject Rights and In-House electronic data stores. - Successful implementation and launch of contactless debit cards for >250,000 Retail Banking customers. - Leading Wealth Funds Closedown Programme impacting more than 3,500 customers, preparing recommendations for engagement with CBI, Financial Services Ombudsman and third-party service provider. - Managing CPC Strategic Programme including the delivery of a new current account product, Business Services Account, that was a requirement for compliance under Consumer Protection Code - Led implementation of Related Party Lending project, a new CBI code. New reporting to CBI was required for Ulster Bank shareholdings in companies that also had lending with the bank. Skills Project Delivery – A driver delivering changed and improvements for the organisation. Looking at ways for simplification, cost control and improved services. Considers the banks culture, vision and long-term strategy when introducing change. Risk Management - Considerable experience in managing operational risk and managing these through project life cycle. Team Player - Building highly effective and diverse teams to meet objectives of deliverables. Understand the need to follow up on feedback and provide coaching to improve capability of team. Communication - Adopting communication style to accommodate stakeholders. Identifies key stakeholders and building strong relationship and delivering solutions around their needs. Acting with Integrity - Living the values of the organisation always thinking off what is best for the business and it’s customers. Prepared to challenge colleagues’ behaviours and decision making where appropriate.