Jacob Falkenberg

• Customer Service – Dealing with multiple inquiries from multiple customers. • Strong investigative and negotiation skills • Sales – Consumer and Business-to-Business in retail and telesales scenarios. Including Up-selling and Cross-selling to other departments through referrals. • Call Center Experience – Inbound and outbound customer service, sales and technical support. Handling multiple computer applications at the same time. 120+calls per day. • Proven ability to deal with a wide range of individuals in a stressful and time sensitive environment. • Active Listening Skills – Recognize appropriate services/products/support to improve customers’ situation and retain current customers. • Thrive In A Fast Paced Environment – Proven to work well under pressure with a keen eye on details and to make rational decisions. • Coachable – Interact well with coaches and managers and improve from performance feedback. • Adapt easily to changes in procedures and activities. • Time Management and Organizational skills. • Interpersonal and Teamwork skills. • Proficient with Microsoft Windows, Word, Excel, PowerPoint, Publisher, Outlook, Intuit QuickBooks Pro, ACT, GoldMine. Specialties: See above