Director of Technical Support Operations@ EDI Options, Inc.
Mineola, New York, United States
James Lutz
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University of Hartford
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FlashIntel GPTJames Lutz is a highly experienced professional with 25.2 years of work experience. He possesses a wide range of skills including customer service, EDI, integration, troubleshooting, and customer satisfaction. Based in the United States, James currently serves as the Director of Technical Support Operations at EDI Options. He ensures that clients receive the support and attention they deserve. With almost 20 years of EDI experience, James is dedicated to ensuring that clients receive the support and attention they deserve.
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About
As the Director of Technical Support Operations at EDI Options, I make sure that our clients get the support and attention that they deserve. With almost 20 years of EDI experience, I feel like I have seen it all - all types of issues associated with all types of industries. That knowledge helps me quickly get to the root of problems and prevent them from reoccurring. I keep the support team here on their toes at all times reminding them that serving the customer is our #1 priority and the customer is the reason we are here.
...See MoreWork Experience
Director of Technical Support Operations
Client Support Manager
IT Services and IT Consulting
James Lutz's Professional Milestones
- Director of Technical Support Operations (2013-09-01~): Supervised and optimized technical support operations, resulting in improved efficiency and customer satisfaction.
- Client Support Manager (1998-09-01~): Delivered exceptional customer support solutions, ensuring smooth operations and client satisfaction.
Education
Electrical Engineering Technology
1994-1998Skill
Customer Service
Edi
Integration
Troubleshooting
Customer Satisfaction
Technical Support
Customer Support
Software Documentation
Quality Assurance
Foxpro
Sales
Process Improvement
Data Mapping
Support Management
Business Intelligence
Business Analysis
As2
Ucc128
Kayako
Gs1
Visual Fox Pro
Certification
Colleagues
Danielle Hyland
creative net software developer
Greg Wasserman
Chief Financial Officer
Fran Molinari
director of operations at edi options inc
Junaid Syed
Technical Support Representative
Nikki Perri
Project Administrator
Other Named James Lutz
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James Lutz works for EDI Options, Inc.
James Lutz's role in EDI Options, Inc. is Director of Technical Support Operations
James Lutz works in the industry of IT Services and IT Consulting
James Lutz's colleagues are Danielle Hyland,Greg Wasserman,Fran Molinari
James Lutz's latest job experience is Director of Technical Support Operations at EDI Options, Inc.
James Lutz's latest education in University of Hartford
