James Sturman

A Certified Project Manager, United Health Care, AARP, train health insurance call centers. Certified in Training Customer Service Claims, Medicare Parts A, B, C, et. Al., Medical provider claim information about payments, Medicare guidelines and study for Health care professional license. Design and train employees for user Interface management used in Medicare, Medicaid and Government sponsored healthcare.  In person and CBT training modules for multi-level medical office staff training.  Design graphics for electronic data charting of patients, for behavioral therapists, Insurance claims, Court ordered recidivists data and patient blocking. A deFacto expert in ADDIE, Developing and delivering Excellent Customer Service,and telephone skills. Adult learning theory, training CEOs and front line staff on organizational learning. HP Certified train the trainer from the Weizmann Scientific Institute. Prepare Contracts at American Express and Merrill lynch, design training for financial credit card services and call centers, An expert at curriculum writing and designing using Captivate. A frequently sought expert in the e-learning field. Property and Casualty Insurance Licensure issued in Arizona and transferred to Pennsylvania. Interviewed by magazines as Plant Design, Art Design, and Folio. Published dozens of articles and business reports. Worked for a special Agency in Washington, DC. Lectured on design for FOLIO magazine, with a copyright for a color device developed with Art Direction magazine. Specialties: INDUSTRIES: DoD Certified, Adobe International beta testing, Analysts International, Health care software, American Express, AT&T, General Electric, Merrill Lynch, Schering-Plough, Pentagon, Norfolk Naval Shipyards, Oceana Airbase, Sovran Bank, Pantone Inc. Federal Home Loan and Savings, McMullen Shipyards, Metro Machine, WalMart Customer Services training.