Jamie Burke

Service Desk Manager with a demonstrated history of working in the information technology and services industry. Skilled in Windows 7, Technical Support, EDI, Customer Relationship Management (CRM). Strong information technology professional. Core competence • Accomplished and dynamic IT professional, with extensive experience in managing and supporting a service desk environment. • Documented success during 10+ years of career - from IT support tech to service desk manager with extensive knowledge of customer service and technical operations in both call center and service desk environments. • Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. • Technically oriented and analytical, exercises independent judgment and decision-making abilities in establishing technical standards, ensuring adherence, and in evaluating technology problems and creating manageable solutions. • Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training. • In-depth knowledge of evaluating tickets to determine trends and escalation paths.