Jamie Friedrich

Senior Management Professional with extensive experience in Pharmacy Services Operations and Information Technology Management in start-up companies to Fortune 5. Highly regarded proficiency in developing organizations to meet and exceed performance goals in demanding environments. Experience managing multi-million dollar budgets and teams from 20 to 300. Key Accomplishment Summary (last 15 years): * Develop and lead strategy and associated projects in partnership with CEO and CFO to enhance technical and business operation processes, achieving a SOC2 and URAC certification which enabled a targeted company sale. Projects included: new SDLC,, production and QA environment, new project demand management process, human resource talent additions, role clarification and right sizing. * Lead the Claims Administration area and support the the launch and fast paced growth of OptumRx. Provide project oversight and key SME resources to support MM member migration. Expand and enable operations leadership by mentoring direct reports in effective resource management practices, installing procedural controls and partnering with corporate training to develop a operations leadership curriculum. Lead the installation of enhanced controls to support 5 Star CMS goal for direct member reimbursement area. Governed claims operations project portfolio with IT management and successfully maintained priority adherence and schedule compliance. * Lead the technical assessment of a current claims adjudication vendor to determine long term suitability for the Innvoiant PBM start-up.. Migrated MM to new vendor platform. Staffed both operational and IT departments to support claims platform and associated business processes. ★CONTACT INFO★ [email protected] or call me directly 1-630-390-4743