Jason Riley

Motivated and experienced technical support expert with a focus on making the clients happy and helping them better understand their equipment. Known for taking initiative, and achieving goals beyond what is expected. Enjoy ownership of assignments, often the first to show up and the last to leave. Possess a Bachelor of Science Degree from Weber State University and an Information Technology Certification from Ogden Weber Applied Technology College. • CompTIA A+, Network+, and Security+ certified 2011-2014 • Operating Systems – Linux and Microsoft Windows, • Networking: WIFI, DNS, telecom closets, VLAN troubleshooting, router configuration, Ethernet cabling, fiber cabling, firewall setup and configuration. • Data Center: Cabling, server racking, shipping, configuration, data wipe, and decommission. • Oracle StorageTek backup tapes and silo maintenance. • EMC2 and Oracle building escort, and troubleshooting. • Programming: C#, C++, VB, HTML, CSS, XML • Smartphone: Android, IPhone, Windows, etc. • Microsoft Office Expert: Many years experience. Can troubleshoot and fix complex Outlook issues. Experience training Microsoft Office users on features and use. • Remote desktop tools: LogMeIn, TeamViewer, join.me, UVNC, Remote Desktop, Lync, Chrome, etc. • Proficient in complex desktop, printer, and laptop repair. • Advanced virus removal and pc tune up techniques. • Sales and customer service background have led to many practices unseen by many in this profession. Frequent follow up calls and visits. A good solution is often made better with further adjustments. Understanding needs and wants of clients before a solution is found. • 20+ years of advanced troubleshooting, root cause analysis, and customer service experience!